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Shipping

Products are sent to the delivery address the customer provided during the ordering process. We let our customers chose between different delivery methods that depend on the destination of the parcel.

We do our best to send the parcels within 30 days of payment (under the condition of availability of the product). Nowak Nicolas /Europa distribution may not be held responsible for any delays due to the courier.

In case of delay, a mail will be sent to the customer to inform him of an eventual consequence on the delivery date that was indicated during the ordering process.

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Return policy

7.1 Right Of Withdrawal

In accordance to the legal provisions in force, customers have a period of 7 days from receipt of the products to exercise their right of withdrawal to Nowak Nicolas without having to give reasons or pay a penalty.

In case of exercise of the right of withdrawal within the abovementioned period, only the price of the purchased product and the sending costs will be refunded ; the cost for returning the product to our office remain at the customer's expense. Should the customer exercise his right of withdrawal on part of the order he received, the refund of the initial sending costs will be prorated to the item's shipping cost and not to the whole order.

Returns are to be done in their initial and complete state (packaging, accessories, user's notice...) that allows the product to be resold as new.Europa distribution/ Nowak Nicolas asks of the customers to join copy of the invoice of their order for optimal management.

In accordance to the legal provisions in force, the right of withdrawal may not be exercised on customizable books, audio or video recording which have been unsealed by the customer.

Returns are to be sent to this address :

Europa distribution

686 chemin des banlenes

30600

Vauvert

France

No return received as against refund will be accepted by Europa distribution, whatever the reason.

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Returns, Exchanges & Warranty

Our products are checked individually before being sent. In case the customer receives a damaged parcel, the customer must notify the courier immediately. In accordance to the legal provisions in force relating to the compliance with the contract and particularly those specified in the Article L211-4 du Code de la Consommation (French Consumer Code), we will refund or exchange the products apparently defective or which do not match the customer's order (these provisions do not concern items damaged during the delivery). We ask of our customers wishing to implement these provisions to contact our Customer Services through this email: europa.distribution.shop@gmail.com

The items must be returned by mail in the complete state in which these were received (accessories, packaging, notice...). The customer also benefits from the warranty against hidden defects, in accordance to the legal provisions in force specified in the Article 1641 du Code Civil (French Civil Code). These provisions do not prevent the customer from benefitting of the right of withdrawal mentioned in the article 7.1 (Right Of Withdrawal)of this text.

If the product is no longer available, our services will contact the customer to determine the nature of the refund (credit note, bank transfer or check).

7.3 Digital

Digital purchases are non-refundable, even when the files have not been downloaded by the customer.